Privacy & Patient Data Policy

1. Patient Confidentiality & Medical Records

At Medinova Oral Oncology and Maxillofacial Surgery Centre ("Medinova", "we", "our"), patient medical records, histopathology reports, radiographic scans (CBCT, CT, OPG), and consultation logs are treated with strict clinical confidentiality pursuant to the National Digital Health Mission (NDHM/ABDM) guidelines and the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations.

2. Information We Collect

When you request a consultation via our website, telephone, or in-person desk at Kishni Plaza, Guwahati, we collect necessary contact information (name, telephone number, address) and preliminary symptom descriptions to facilitate clinical triage and schedule specialist surgeon appointments.

3. Use of Clinical Data

Your clinical data is exclusively utilized to:

• Deliver direct medical and surgical treatment, operative scheduling, and post-operative follow-up.
• Coordinate laboratory histopathological analysis for biopsies and surgical specimens.
• Assist in medical insurance pre-authorizations and reimbursement documentation upon your explicit request.

4. Third-Party Disclosures & External Portals

We do not sell, rent, or monetize patient information. Our platform references verified surgeon portals for Dr. Pranab Paul and Dr. Barnakshi Deka to provide procedural transparency. External communications via WhatsApp or Calendly are governed by their respective secure encrypted protocols.

5. Contact Our Privacy Officer

For questions regarding medical record copies, data updates, or privacy disclosures, contact our administrative team at info@medinovaoncology.in or visit our clinic at 2nd Floor, Kishni Plaza, GS Rd, Near Ulubari Flyover, Guwahati, Assam 781007.